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Frequently Asked Questions for MRAs and Other Organizations

About EPIC Reports

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ECFMG will primary-source verify the following credentials through EPIC:

  • Final Medical Diploma
  • Alternate Graduation Document
  • Final Medical School Transcript
  • Student Medical School Transcript
  • Postgraduate Medical Education Credential
  • Certificate of Medical Registration
  • License to Practice Medicine

Once a credential has been primary-source verified, it will become a part of the physician’s secure EPIC Portfolio and the physician will be able to request that a verification report for that credential be sent electronically to any organization, anywhere in the world.

No. There is no limit on the number of reports a physician can have sent to your organization. There is a separate report for each verified credential.

If your organization has an EPIC Report Portal Account, the verification report will be automatically added to the “Reports” tab, where it can be accessed by any of your organization’s authorized EPIC Report Portal users.

If your organization does not have an EPIC Report Portal Account, an e-mail containing instructions for how to access the report will be sent to the e-mail addresses provided by the physician at the time the report was requested. If you have a specific e-mail address to which you would like to have reports sent, make sure to provide this e-mail address to your applicants.

If your organization has an EPIC Report Portal Account, the verification report will be available through the portal for one year. The EPIC Report Portal includes a feature that allows you to archive older reports within the Report Portal. You can also print or download copies of reports.

If your organization is accessing the report through the One-time Use Portal, the verification report will be available at the link provided for 60 days. If you need to have access to the report for a longer period of time, you should print or download the verification report while it is available.

No. EPIC Reports are intended only for the report recipient (the entity to which the report is issued). Any reproduction, transfer, distribution, or other dissemination for use other than by the report recipient is strictly prohibited and could result in legal action.

About the EPIC Report Portal

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To establish an EPIC Report Portal Account, an authorized official of your institution must complete the Request to Establish a Report Portal Account for EPIC form, which can be obtained by contacting EPIC Support Services at ECFMG at info@ecfmgepic.org. This form requires the authorized official to designate one individual to serve as the institution’s EPIC Coordinator. The official can also use this form to designate any additional authorized users (or the EPIC Coordinator can request to add other users later). The EPIC Coordinator and all other authorized users of the institution’s EPIC Report Portal Account will be able to access all EPIC Reports sent to that institution.

If the institution is a medical school, the authorized official who completes this form must be the Dean of the medical school; if the institution is a medical regulatory authority, postgraduate training program, hospital, or other entity, the official must be the President, Chief Executive Officer (CEO), Executive Director, Principal, or must hold a similar post.

For organizations that establish a free EPIC Report Portal Account, the EPIC Coordinator is the primary EPIC contact at the organization for ECFMG and for other authorized users at the organization who may require assistance. In addition to being an authorized user of the organization’s Report Portal Account, the EPIC Coordinator is responsible for contacting EPIC Support Services at ECFMG to add new authorized users, deactivate authorized users, reset accounts, and release account locks, as needed.

Only a designated EPIC Coordinator can request to add additional authorized users for his/her organization.

To request to add an authorized user to an organization’s Report Portal Account, the EPIC Coordinator must e-mail EPIC Support Services at ECFMG at info@ecfmgepic.org with the following details: the user’s name, job title, birth date, birth country, phone number, and e-mail address.

After the new user has been added, he/she will receive e-mails from ECFMG containing a temporary User Name and Password, as well as instructions for accessing the EPIC Report Portal.

Only a designated EPIC Coordinator can request to deactivate authorized users for his/her organization.

To request to deactivate an authorized user of an organization’s Report Portal Account, the EPIC Coordinator must e-mail the authorized user’s account information to EPIC Support Services at ECFMG at info@ecfmgepic.org.

After the user has been deactivated , an e-mail will be sent to the user to advise that his/her EPIC Report Portal Account access been deactivated.

An organization that establishes a free EPIC Report Portal Account can allow physicians to request that the organization be notified when a credential has been sent for verification. This feature provides an organization with an indication of where a physician is in the primary-source verification process and which credentials the physician has submitted for verification, even before the credentials have been verified.

Organizations access these notifications through the EPIC Report Portal. Each notification includes the physician’s name, EPIC ID, the type of credential that has been sent for verification, the name of the institution that issued the credential, the physician’s name as it appears on the document, and the date on which the verification request was sent. The notification will also include details that the physician provided when uploading the credential, such as program start and end dates, degree issue date, license/registration issue date, the title of the physician’s medical degree, and postgraduate program name. The notification also will include a copy of the credential that was uploaded and its English translation, if applicable. It is important to note that this notification indicates only when the credential was sent for verification and will not be updated throughout the verification process. Once the credential has been verified, a physician will still be required to request an EPIC Report for the organization.

Additional Questions?

Please contact us by e-mail at info@ecfmgepic.org or by telephone at (215) 966-3900, Monday through Friday, 9:00 a.m. - 5:00 p.m., Eastern Time in the United States.

Last updated November 6, 2015