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Frequently Asked Questions for Physicians

About My Credentials

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Currently, ECFMG will primary-source verify the following types of credentials through EPIC:

  • Final Medical Diploma
  • Alternate Graduation Document
  • Final Medical School Transcript
  • Student Medical School Transcript
  • Postgraduate Medical Education Credential
  • Certificate of Medical Registration
  • License to Practice Medicine

See Medical Credentials for more information on the credentials you can add to your EPIC Portfolio, including definitions and document specifications.

If you are applying to an organization that requires EPIC verification, please visit Special Instructions for Applicants on the EPIC Partner Organizations page and click on the appropriate organization name.

No. ECFMG will request verification of all credentials that you add to EPIC. Currently, ECFMG cannot accept or verify physician credentials other than those listed above.

No. The medical school credentials you add to your EPIC Portfolio do not need to be from a medical school listed in the World Directory.

Yes. Any document you upload to EPIC that is not in English must be accompanied by an English translation that meets ECFMG’s translation standards. ECFMG strongly encourages you to obtain translations from its recommended translation service, Straker Translations. Translations from this service meet ECFMG’s requirements and will not be rejected due to translation errors. Please see English Translations in the Medical Credentials section of the Using EPIC page for detailed information on ECFMG’s translation requirements and for instructions on using Straker Translations to obtain English translations of your documents.

Yes. We strongly recommend that you use Straker Translations. Translations from this service meet ECFMG’s requirements and will not be rejected due to translation errors. Please see English Translations in the Medical Credentials section of the Using EPIC page for detailed information on using Straker Translations to obtain English translations of your documents.

If you are experiencing technical difficulties uploading your credentials, please be sure you are using the most recent version of your web browser. If you are not already doing so, please consider using the latest versions of Mozilla Firefox, Google Chrome, or Internet Explorer. In addition, please be aware that EPIC is not designed for use on a mobile device, such as a tablet or a mobile phone. We recommend that you use EPIC on a desktop or laptop computer. If you continue to experience technical issues uploading your credentials, please contact EPIC Support Services via e-mail at info@ecfmgepic.org or by telephone at +1 (215) 966-3900. Telephone assistance is available Monday through Friday, 9:00 a.m. - 5:00 p.m., Eastern Time in the United States.

Yes. ECFMG does not require that the scan of a credential that you upload to EPIC be made from the original credential. You may upload a scan of a copy of the credential, provided that it is a complete and accurate copy of the original credential, and that the scan meets EPIC’s file requirements. EPIC can accept credentials in PDF, JPG, and TIF formats, with a maximum file size of 10MB.

EPIC does not require that you submit documentation to validate your name as it appears on your credential. If you send an EPIC Report to an organization that requires validation of the name on your credential, please contact the institution for guidance on required documentation.

About the Verification Process

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The time required to complete the verification of credentials varies and depends on a number of factors, including the time it takes for the issuing institution to respond to our verification requests.

When you upload a credential to EPIC, ECFMG will process that credential within 5 business days. If the credential is not acceptable (for example, you did not include a translation for a document that is not in English, or it is not an appropriate document type), this will be indicated in the Physician Portal. If the credential is acceptable, we will send a verification request to the issuing institution. If we do not receive a response from the institution within the anticipated time period, we will send subsequent verification requests.

Once we receive a response from the issuing institution, we will review that verification typically within 5 business days. If the verification is acceptable, the credential will be added to your EPIC Portfolio. If the verification is not acceptable, we will resend the verification request to the institution.

You can monitor the status of the verification process for your credentials through your EPIC Account.

Because the time required to complete the verification process depends on a number of factors, including the time it takes for the issuing institution to respond to our verification requests, there is no way to expedite the verification process. However, at the time you upload your credential, you may have the option to request that ECFMG send the credential to the issuing institution by courier rather than airmail, which will reduce transit time. There is an additional fee for this service. If this option is available, additional information will be provided when you upload the credential.

If the option to send your credential for verification via courier was unavailable when you uploaded your credential to EPIC, the school to which the verification request is being sent participates in ECFMG’s electronic Credentials Verification program. The verification request will be sent to the school electronically.

Yes. If you would like ECFMG to resend a verification request via courier that was already sent by regular mail, you will need to:

  1. Establish an account with a courier service (e.g. Fedex, DHL, TNT, etc.) if you don’t already have one. Please be sure that the courier service you choose makes deliveries to the country in which the verifying institution is located.
  2. Submit a letter to ECFMG requesting that your credential be resent via courier and authorizing the use of your courier service account for the purpose of resending your credential. The letter must also include your name, your EPIC ID, and your courier service account number. You must also sign the letter. Please send the letter as an e-mail attachment to info@ecfmgepic.org. The e-mail must be sent from the e-mail address that ECFMG has on file for you. Once we receive your letter, we will evaluate your request; if your request is acceptable, we will resend the credential for verification.

Please note that to arrange to have your verified credential returned from the verifying institution to ECFMG via courier, you will need to make arrangements with the verifying institution.

If an institution charges a fee to respond to ECFMG’s request for verification, payment of the fee to the institution is your responsibility. If an institution charges such a fee, ECFMG will notify you to contact the institution directly regarding the fee and the method of payment.

If your credentials have been primary-source verified by ECFMG for ECFMG Certification or on behalf of a medical regulatory authority through ECFMG’s International Credentials Services (EICS), you may not need to upload these credentials through EPIC and pay the US$75 fee. Within 10 business days of establishing your EPIC Account, ECFMG will review your file, and if these verifications are acceptable, we will add the verified credentials to your EPIC Portfolio at no cost. Simply provide your ECFMG/USMLE ID and/or EICS ID when you establish your EPIC Account.

Note that you are still responsible for the US$75 EPIC Account establishment fee.

About My Identity Documents

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The EPIC Identification Form (EIF) is a form required by ECFMG to confirm that you are the individual who created the EPIC Account. This form includes your photo and passport and must be certified by a Consular Official, Notary Public, First Class Magistrate, or Commissioner of Oaths. You must have a valid EIF on file to upload credentials to EPIC and to request verification reports for your verified credentials. For information on how to obtain certification of your EIF, see the EPIC Identification Form (EIF) section of the Confirming Your Identity with EPIC page.

If your EPIC Account has been established and you are experiencing technical difficulties downloading your EIF, please be sure you are using the most recent version of your web browser. If you are not already doing so, please consider using the latest versions of Mozilla Firefox, Google Chrome, or Internet Explorer. In addition, please be aware that EPIC is not designed for use on a mobile device, such as a tablet or a mobile phone. We recommend that you use EPIC on a desktop or laptop computer. If you continue to experience technical issues downloading the EIF please contact EPIC Support Services via e-mail at info@ecfmgepic.org or by telephone at +1 (215) 966-3900. Telephone assistance is available Monday through Friday, 9:00 a.m. - 5:00 p.m., Eastern Time in the United States.

To change your name in your EPIC Account, you must complete the Request to Change Name in an Electronic Portfolio of International Credentials (EPIC) Account form and send it to ECFMG. Instructions are provided with the form. ECFMG will notify you when the name in your EPIC Account has been changed. To obtain a Request to Change Name in an Electronic Portfolio of International Credentials (EPIC) Account form, please contact us.

If you change the name in your EPIC Account, you will be required to upload a new photo and passport that includes your new name, and you will be required to complete a new EPIC Identification Form (EIF). See Confirming Your Identity with EPIC for more information.

EPIC requires that your passport be valid only at the time your EPIC Account is established. If you have already established your EPIC Account, you do not need to upload a new passport.

You can have your EIF certified by the following officials in Australia:

  • Commissioner of Declarations
  • Commissioner of Affidavits
  • Justice of the Peace
  • Solicitor

You will need to complete your EIF and sign it in the presence of the official. The official must then sign and date the form in the designated area and affix his/her seal in the proper location.

You can have your EIF certified by the following officials in the United Kingdom:

  • Justice of the Peace
  • Solicitor

You will need to complete your EIF and sign it in the presence of the official. The official must then sign and date the form in the designated area and affix his/her seal in the proper location.

About Sending EPIC Reports

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Physicians can use EPIC to send their credentials, and reports verifying the authenticity of those credentials, to any organization anywhere in the world. ECFMG works with medical regulatory authorities around the world and collaborates closely with the Australian Medical Council, the Medical Council of Canada and several others. In the United States, where medical licensure is granted by authorities (“state medical boards”) of the individual states and territories, ECFMG works closely with the Federation of State Medical Boards (FSMB) of the United States, Inc., and its Federation Credentials Verification Service (FCVS). Nearly all U.S. state medical boards accept FCVS for licensure and some require that applicants for licensure use FCVS. If you are considering licensure in a U.S. jurisdiction, you should verify licensure application requirements directly with the jurisdiction.

Yes. Enter your name and contact information when completing the information for Report Recipient, request the report, and then access the report through the EPIC Report Portal. Please note, however, that you cannot send that report to or share it with others. To demonstrate the authenticity of a credential to a third party, you must name that party as a report recipient and request to send a report to that party. If you want to demonstrate the authenticity of a credential to more than one party, you must request a separate report for each party.

About EPIC Notifications

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EPIC Notifications enable you to let certain organizations know when your credentials have been sent for verification. Notifications can be sent only to organizations that have an EPIC Report Portal Account and that have elected to receive EPIC Notifications. You can request that notifications be sent to one or more of these organizations when you upload each of your credentials to EPIC for verification. The EPIC Notifications feature provides an organization with an indication of where you are in the primary-source verification process and which credentials you have submitted for verification, even before your credentials have been verified. There is no fee to send a notification.

Each notification will include your name, your EPIC ID, the type of credential that has been sent for verification, the name of the institution that issued the credential, your name as it appears on the document, and the date on which the verification request was sent. The notification will also include details that you provided when uploading the credential, such as program start and end dates, degree issue date, license/registration issue date, the title of your medical degree, and postgraduate program name. The notification also will include a copy of the credential that you uploaded and the English translation, if applicable. It is important to note that this notification indicates only when the credential was sent for verification and will not be updated throughout the verification process.

Yes. Notifications indicate only when credentials were sent for verification. Once a credential has been verified, you will still be required to request an EPIC Report for the organization.

Last updated July 13, 2017